Refund Policy

SolarDev AI products are digital content normally made available electronically after successful payment through a download link, confirmation page, email or another delivery method identified during checkout.

Stripe processes the payment transaction. SolarDev AI is responsible for making the purchased digital product available to the customer after successful payment.

Customers should verify that the email address entered during checkout is correct and should check spam, junk and promotional folders where a delivery email is expected.

Delivery or access problems should be reported promptly to support@solardev.ai.

The seller of SolarDev AI digital products is SOLARDEV AI, trading as SolarDev AI.

Payments are processed securely through Stripe using a Stripe-hosted checkout page. Stripe provides checkout and payment-processing services and does not become the seller solely by processing the transaction.

SolarDev AI reviews and decides refund requests in accordance with this Refund Policy, the applicable Terms of Sale and mandatory consumer law.

Where a refund is approved, SolarDev AIinitiates the refund through Stripe. Stripe then submits the refund to the customer's bank, card issuer or payment provider.

Consumers may normally have a statutory withdrawal period for contracts concluded at a distance. Different rules may apply to paid digital content that is not supplied on a tangible medium and is made available immediately.

Where required by applicable law, the statutory right of withdrawal may be lost after supply begins only where the consumer has:

• Given prior express consent for supply of the digital content to begin before the end of the applicable withdrawal period.
• Expressly acknowledged that the right of withdrawal will be lost once supply begins.
• Received confirmation of the contract, including the express consent and acknowledgement, in an email or another durable electronic format.

Acceptance of the Terms of Sale does not, by itself, replace any separate express consent or acknowledgement required by applicable law for immediate digital delivery.

Where the legally required consent, acknowledgement or confirmation has not been properly obtained, the consumer retains any withdrawal rights and remedies provided by applicable mandatory law.

This policy does not exclude or restrict mandatory rights concerning digital content that is not supplied, is inaccessible, is defective, is corrupted or does not materially conform to its description.

Subject to the available evidence and applicable mandatory law, a full refund, partial refund, replacement, price reduction or another appropriate remedy may be considered in circumstances such as:

• A duplicate purchase or duplicate charge.
• A confirmed technical failure that prevents access or download and cannot be resolved within a reasonable period.
• A materially corrupted or unusable file that cannot reasonably be replaced.
• The supplied product is materially different from the description presented before purchase.
• The customer received the wrong digital product or edition.
• An unauthorised transaction supported by appropriate evidence.
• Another situation in which a refund, replacement, price reduction or other remedy is required by applicable law.

Because a complete digital product can be downloaded, accessed and retained after delivery, voluntary change-of-mind refunds are not normally offered once access or supply has begun, where:

• This position is permitted by applicable law.
• The consumer expressly requested that digital delivery begin immediately.
• The consumer acknowledged the consequences for the statutory right of withdrawal.
• Any legally required confirmation was provided in a durable electronic format.

SolarDev AI may nevertheless consider a voluntary refund request on a case-by-case basis. Considering or approving one request does not create an obligation to approve similar requests in the future.

This section does not affect mandatory remedies for digital content that is defective, inaccessible, incorrectly supplied or otherwise non-conforming.

Customers are asked to submit refund, access or delivery-related requests within 14 days of purchase so that the circumstances can be investigated promptly.

This administrative request period does not shorten or replace any longer mandatory limitation period, statutory guarantee or consumer right available under applicable law.

1. Email support@solardev.ai from the email address used for the purchase.
2. Use the subject line: “Refund request — [order number]”.
3. Include the order number, product name, purchase date and a concise explanation of the issue.
4. For technical problems, include relevant screenshots, browser information or error details where available.
5. Do not send passwords, complete payment-card numbers, security codes or other unnecessary sensitive payment information.
6. Allow a reasonable period for investigation, troubleshooting and review before a decision is made.

Where a delivery, access or file problem can reasonably be corrected,SolarDev AI may first provide troubleshooting assistance, a replacement link, a replacement file or another appropriate method of access.

Customers are expected to cooperate reasonably with proportionate troubleshooting steps, including confirming the purchasing email address and providing relevant error information.

Providing or accepting troubleshooting assistance or a replacement does not remove any remedy that cannot lawfully be excluded.

Approved refunds are initiated by SolarDev AI through Stripe and are normally returned to the original payment method where reasonably possible.

After a refund has been initiated, Stripe submits the refund request to the customer's bank, card issuer or payment provider. Card refunds commonly become visible within approximately five to ten business days.

The actual processing time depends on the payment method, bank, card issuer and banking system. SolarDev AI cannot control delays occurring after the refund has been submitted to the relevant financial institution.

In some circumstances, a refund issued shortly after the original payment may appear as a reversal of the original charge rather than as a separate refund entry.

Customers are encouraged to contact support@solardev.ai before initiating a chargeback so that delivery, access, duplication or product-conformity concerns can be investigated.

This request does not prevent a customer from exercising rights available through a bank, card issuer, payment provider or applicable law.

SolarDev AI may provide transaction, delivery, access and correspondence records to Stripe or the relevant payment institution when responding to a payment dispute.

Team licences, corporate access, training, consultancy and tailored services may have refund, cancellation, delivery and milestone terms set out in a separate quotation, order form, statement of work or written agreement.

Where separate written terms apply, those terms govern the relevant purchase subject to any mandatory law that cannot be excluded or restricted.

Nothing in this policy excludes, limits or restricts rights or remedies that cannot legally be excluded, limited or restricted.

This includes mandatory rights relating to digital content that is not supplied, is inaccessible, is defective, lacks conformity or does not materially match its description.

This Refund Policy should be read together with the Terms of Sale.

If this Refund Policy conflicts with a mandatory consumer right, the mandatory legal requirement will prevail.

The Refund Policy applicable to a completed purchase is generally the version presented when the order was placed, subject to applicable mandatory law.

Updated versions may apply to future purchases and will be published with a revised update date.

Refund, payment, access and delivery requests: support@solardev.ai
General product enquiries: info@solardev.ai