Privacy Policy

The controller responsible for personal data processed directly through this website is:

• Trading name: SolarDev AI
• Legal operator: SOLARDEV AI
• Legal form: INDIVIDUAL PROFESSIONAL
• Privacy contact: privacy@solardev.ai

Depending on how you interact with SolarDev AI, we may process:

• Identity and contact information, such as your name, email address, organisation and job title.
• Account and authentication information, such as your account identifier, email-verification status, sign-in activity, session information and security-related device or network data.
• Enquiry and support information contained in messages sent to us.
• Corporate-licensing information, including organisation size, intended number of users and professional use case.
• Order and transaction information received from Stripe, such as the order reference, product purchased, transaction status, purchasing email address, country, currency and limited billing information.
• Product-delivery and licence information, such as download status, access issues, licence type and communications relating to the purchased product.
• Technical and usage information, such as IP address, browser type, device information, referring page, pages viewed and interaction data, where collected through permitted analytics, hosting or security technologies.
• Marketing preferences, where you have actively subscribed to receive product updates or other communications.

Payment information is entered directly into Stripe's hosted checkout. SolarDev AI does not receive or store complete payment-card numbers, card security codes or complete bank-account credentials.

Account credentials and authentication sessions are managed by Clerk. SolarDev AI does not receive or store users' plaintext passwords.

We may process personal data for the following purposes and legal bases:

Purchases are completed through Stripe, which provides hosted checkout and payment-processing services to SolarDev AI.

The seller and merchant of record for SolarDev AI digital products is SOLARDEV AI, trading as SolarDev AI. Stripe does not become the seller or merchant of record solely by providing checkout and payment-processing services.

Stripe processes information required to complete and secure a transaction. This may include payment details, billing information, transaction identifiers, transaction status, device information, fraud-prevention information and information required to comply with financial or regulatory obligations.

SolarDev AI may receive limited customer and transaction information from Stripe where required to:

• Confirm and administer the purchase.
• Deliver or provide access to the purchased product.
• Provide payment, access and customer support.
• Manage individual, team or corporate licences.
• Investigate duplicate, disputed or potentially fraudulent orders.
• Maintain accounting, tax, transaction and legal-compliance records.

Stripe processes personal data according to its own privacy documentation. Customers should review the information presented during checkout and Stripe's Privacy Policy before completing a purchase.

The website may use strictly necessary technologies for security, authentication sessions, navigation, fraud prevention and core website functionality. These technologies may operate without consent where permitted by applicable law.

SolarDev AI uses Google Analytics to understand website usage, measure interactions and improve website performance.

Where consent is required by applicable law, non-essential analytics technologies are activated only after the visitor has provided consent through the website's cookie-preference controls.

Visitors can reject non-essential analytics technologies and can change or withdraw their preferences through the website's consent controls. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

Google processes information collected through Google Analytics according to its own Privacy Policy.

Personal data may be disclosed only where reasonably necessary to service providers and other recipients supporting the website, transactions and business operations, including:

• Hosting and infrastructure provider: VERCEL INC.
• Checkout and payment-processing provider: Stripe
• Identity, authentication and account-management provider: Clerk
• Analytics provider: Google Analytics
• Email, communications, document-delivery or customer-support providers used by the operator
• Accountants, legal advisers, technical advisers and other professional service providers
• Banks, payment institutions or card issuers where required to administer a transaction, refund or payment dispute
• Courts, regulators, tax authorities, law-enforcement authorities or other public bodies where disclosure is required or permitted by law

Service providers are expected to process personal data under appropriate contractual, confidentiality, privacy and security obligations.

SolarDev AI does not sell personal data to third parties.

Some service providers, including providers of payment, hosting, analytics or communications services, may process personal data outside the European Economic Area.

Where personal data is transferred outside the European Economic Area and a transfer safeguard is required, the transfer will rely on an applicable legal mechanism, such as:

• A European Commission adequacy decision.
• European Commission standard contractual clauses or another approved contractual safeguard.
• An applicable data-privacy framework or certification recognised under European Union law.
• Another transfer mechanism or derogation permitted by applicable data-protection law.

Further information about applicable safeguards may be requested through privacy@solardev.ai.

Personal data is retained only for as long as reasonably necessary for the purpose for which it was collected, including:

• Account administration and authentication security.
• Contract and order administration.
• Product delivery, licence management and customer support.
• Accounting, tax and regulatory record keeping.
• Website security and fraud prevention.
• The establishment, exercise or defence of legal claims.

Retention periods may vary depending on the category of data, the purpose of processing and applicable legal obligations.

Current general retention schedule: support records for 3 years; invoicing records for the statutory period; Analytics data is retained according to the retention period configured within the applicable analytics platform.

Data may be retained for a longer period where required by law, necessary to resolve a dispute or reasonably required to establish, exercise or defend legal claims.

Subject to the conditions and limitations of applicable law, you may have the right to:

• Request confirmation that your personal data is processed.
• Request access to your personal data.
• Request correction of inaccurate or incomplete personal data.
• Request erasure of personal data in applicable circumstances.
• Request restriction of processing.
• Object to processing based on legitimate interests, including direct marketing.
• Withdraw consent at any time for future processing based on consent.
• Request data portability where applicable.
• Lodge a complaint with a competent data-protection supervisory authority.

To exercise a data-protection right, contact privacy@solardev.ai. We may request proportionate information to verify your identity before acting on a request.

You may also lodge a complaint with the Portuguese supervisory authority, the Comissão Nacional de Proteção de Dados (CNPD), or another competent supervisory authority where permitted by applicable law.

Information about the CNPD and its complaint procedures is available on the CNPD website.

Reasonable technical and organisational measures are used to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.

These measures may include access controls, secure hosting, encrypted communications, restricted administrative access, transaction monitoring, software maintenance and appropriate service-provider controls.

No internet-based service, transmission or storage system can be guaranteed to be completely secure.

SolarDev AI products and services are intended for professional and business users and are not directed to children.

We do not knowingly collect personal data from children through this website. A parent or legal guardian who believes that a child has submitted personal data should contact privacy@solardev.ai.

This Privacy Policy may be updated to reflect changes in the website, products, service providers, legal requirements or personal-data processing activities.

The current version and its most recent update date will be published on this page. Material changes may also be communicated through the website or another appropriate channel where required.

Privacy questions and data-protection rights requests: privacy@solardev.ai
General enquiries: info@solardev.ai